FAQ

How long does it take to heat up the grill?
Most grills reach cooking temperature within a reasonable warm-up time, depending on the model, power, and environment.

Are the grills easy to assemble?
Yes, most models require only a few simple steps. Instructions are included in every package.

Can the grills be used indoors?
Some electric, low-smoke models are suitable for well-ventilated indoor spaces. Charcoal grills must be used outdoors only. Follow each product’s safety guidelines.

Are the grill plates removable for cleaning?
Many models have detachable plates or parts for easier cleaning. Check each product description for details.

What type of fuel do the grills use?
We offer electric and charcoal models. The fuel type is clearly specified on each product page.

Is the grill suitable for camping or outdoor travel?
Yes, several portable and foldable models are designed for outdoor activities like camping, picnics, and small gatherings.

Does the grill include accessories?
Some models include basic accessories, while others require separate purchases. Details are listed on the product page.

How should I clean the grill after use?
After cooling, remove grill plates or trays and wash with mild detergent and a soft sponge. For charcoal grills, wait until ashes are fully cooled before cleaning.

What should I do if a part arrives damaged?
Contact us with order details and photos. Our team will assist promptly.

How long does shipping take?
Delivery times vary by location and carrier. Estimated timelines are shown at checkout, and tracking is provided once shipped.

Can I change or cancel my order?
If the order has not yet shipped, contact us promptly to request changes or cancellation.

What if I receive the wrong product?
Contact us with your order details and photos. We will arrange the correct item.