Privacy Policy
KRAKOBBQ respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. Please read it to understand our practices when you visit or make purchases on our site.
Information We Collect
We collect only the data needed to operate our services and complete transactions. Types of information we may collect include: full name, email address, shipping and billing addresses, phone number, order and purchase history, payment details (processed by third-party providers), and optional information you provide when contacting customer support. We do not intentionally collect information unrelated to our services.
How We Use Your Information
We use personal data to perform essential functions such as processing orders, arranging delivery, responding to inquiries, providing customer support, and sending transactional messages related to your purchases. We may also use aggregated or anonymized data to help us improve site performance and user experience. We do not sell personal information for marketing purposes; data is shared with third parties only as necessary to fulfill orders (for example, carriers or payment processors) or as required by law.
Payment and Financial Data
KRAKOBBQ relies on licensed payment processors to handle payment card and bank information. Payment credentials are transmitted over encrypted channels directly to those providers; we do not retain full payment card details on our own servers. For more information about a payment provider’s handling of data, please consult that provider’s privacy documentation.
Data Security
We use commonly accepted security measures to protect data in transit and at rest, including SSL/TLS encryption for payment pages and routine system monitoring. Access to customer information is limited to personnel and service providers with a legitimate business need. While we take steps to protect data, no method of transmission or electronic storage is completely risk-free; we work to reduce risks through technical and organizational safeguards.
Cookies and Tracking
Our website uses cookies and similar technologies to remember preferences, maintain shopping sessions, and collect analytics. These tools help improve site functionality and measure performance. You can manage cookie settings in your browser, though disabling certain cookies may affect site features.
Third-Party Services
We may share personal information with service providers who perform functions on our behalf, such as shipping carriers, payment processors, and analytics vendors. These providers are contractually required to protect personal data and use it only for the purposes we specify.
Data Retention
We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymize it in accordance with our retention practices.
Children’s Privacy
Our products and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information without parental consent, we will take steps to remove it.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal data, such as the right to access, correct, request deletion, or object to certain processing. You can also opt out of receiving marketing communications. To exercise any of these choices, contact us using the details below. We will review requests in line with applicable laws.
Legal Bases for Processing
When required by law to do so, we will identify and rely on appropriate legal bases for processing personal data—such as fulfilling a contract, complying with legal obligations, protecting vital interests, or our legitimate business interests (for example, fraud prevention and service improvement).
Cross-Border Transfers
If personal data is processed in or transferred to locations outside your country, we take reasonable steps to ensure it receives comparable protection. Transfers are made in accordance with applicable legal requirements and contractual safeguards where needed.
How We Respond to Requests and Complaints
If you have questions about how we use your data or wish to submit a privacy request or complaint, please contact us. We aim to respond promptly and will follow applicable legal procedures to verify requests and address concerns.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page.
We will consider and respond to privacy requests in accordance with applicable law and our internal procedures.