Shipping Policy

Overview

KRAKOBBQ is committed to ensuring that every order is shipped in a reliable and organized manner. This Shipping Policy describes how we manage order processing, shipment timelines, delivery expectations, and support for any shipping-related inquiries. Our aim is to keep customers informed throughout the entire delivery process.

Processing Time

Orders typically require 1–3 business days to process after payment is confirmed. During this period, we verify order details, prepare items for shipment, and arrange carrier pickup. Once your order is shipped, you will receive an email notification with tracking information.

Order Cut-off Time

Orders placed before 5:00 PM EST (Monday–Friday) are usually processed the same business day. Orders submitted after 5:00 PM EST, or on weekends or public holidays, will be processed on the following business day.

Shipping Destinations

At present, KRAKOBBQ ships to addresses within the continental United States. Deliveries to Alaska, Hawaii, U.S. territories, and APO/FPO addresses are not available unless stated during checkout.

Estimated Delivery Time

Once shipped, most orders arrive within 15–20 business days. Delivery times may vary depending on carrier schedules, distance, weather conditions, or other factors outside our control. Tracking details will be provided for monitoring shipment progress.

Shipping Costs

Below is the breakdown of our shipping fee structure:

Customs, Duties, and Import Fees

If, for any reason, a shipment requires clearance through customs, any import duties, taxes, or associated fees are the responsibility of the recipient. KRAKOBBQ does not collect or pay these charges. Customers are encouraged to review local import guidelines before placing an order.

Order Tracking

After your order leaves our facility, you will receive an email containing the carrier name and tracking number. This information allows you to check delivery updates directly through the carrier’s website. If tracking appears delayed or unavailable, please contact our support team for assistance.

Packaging and Handling

Products are packaged using appropriate protective materials to help minimize the risk of damage during transportation. Packaging is selected based on product dimensions and fragility to promote safe delivery.

Damaged or Lost Shipments

If an order is damaged upon arrival or appears lost in transit, please contact KRAKOBBQ as soon as possible. Provide your order number and, if applicable, photos of the damaged item and packaging. We will coordinate with the carrier to investigate and, when appropriate, arrange a replacement or refund in accordance with our returns policy.

Address Changes and Delivery Instructions

Customers should ensure that the shipping address entered at checkout is accurate. If an address change is needed after an order is submitted, contact us immediately. We will attempt to update shipment details before dispatch, but changes cannot be guaranteed once the order has shipped. Any delivery instructions should be added at checkout where supported.

Refused or Unclaimed Packages

Packages returned to us because they were refused, delivered to an incorrect address, or left unclaimed may incur return shipping and re-delivery fees. Contact customer service to explore available options.

Restricted Items and Prohibited Destinations

Some items may not be eligible for shipment to certain locations due to local regulations or carrier limitations. If an item cannot be shipped to your address, we will notify you promptly and provide alternatives where possible.

Carrier Delays and Force Majeure

KRAKOBBQ cannot be held responsible for delays caused by carriers, severe weather, customs procedures, natural events, or other circumstances beyond our control. We will, however, assist with updates and provide support as needed.

Questions and Support

For shipping questions, tracking assistance, or to report any delivery issues, please contact KRAKOBBQ:

Email: service@krakobbq.store
Phone: +1 (208) 730-5044
Address: 10F-1001, Huitongda International Business Center, Intersection of Huaxia South Road and Minjiang Road, Changjiang Road Subdistrict, Qibin District, Hebi, Henan, China
Support Hours: Monday–Friday, 9AM–8PM EST

Policy Updates

This Shipping Policy may be updated as our operations or carrier requirements evolve. The most recent version will always be available on our website. Customers are encouraged to review this policy prior to placing an order.